01 Is the free plan really free? +
Yes. One prompt, one engine (ChatGPT), one scan. We email you the result. No card, no time limit. The point is to show you whether AI cites you in the first 30 seconds.
02 How does the article cap work? +
Each plan has a pooled monthly article quota that you can spread across as many sites as you want. There's a soft anti-hog rule that no single site can consume more than 30 articles in a month — to keep one runaway site from eating your whole pool. Upgrade or buy a boost pack any time.
03 What if I need more articles than the plan? +
Buy article boost packs: +10 for $49/mo, +25 for $99/mo, +50 for $179/mo, +100 for $299/mo. Stack as many as you need. They renew with your subscription and add directly to your pooled monthly quota.
04 Are sites really unlimited? +
Yes on every paid plan. Profound caps at 1 brand, Peec at 1–3, Semrush charges per domain. We don't. Add as many as you want — only your article + prompt-run pool is metered.
05 What's a 'prompt-run'? +
One prompt × one engine × one region = 1 prompt-run. So scanning 100 prompts on 8 engines weekly = 100 × 8 × 4 = 3,200 prompt-runs per month. The Growth tier covers 4,000 — comfortable for most B2B catalogs.
06 Why is Grok an add-on instead of bundled? +
Grok costs about 10× more per call than every other engine ($0.30 vs $0.025). Bundling it into Growth would either blow our margin or force us to limit it to a small number of calls — both worse for you. As a $99/mo flat add-on, you can run Grok on whatever cadence you want.
07 Can I cancel anytime? +
Yes. The Stripe Customer Portal lets you cancel at the end of the current period — no further charges. Annual plans are non-refundable mid-term, but cancellation stops future billing.
08 Do annual plans have a discount? +
Yes — 20% off when billed annually. Same access, lower per-month rate, single invoice.
09 What happens at the per-site cap (30 articles)? +
If a single site is about to publish its 31st article in a month, the request is blocked with a clear message — your pool may have more articles, but no single site can consume more than 30/mo. This protects against runaway scripts and keeps content velocity reasonable per property.
10 How does the Visibility Report differ from a real scan? +
The free report runs once at signup: 1 prompt × ChatGPT. A real scan (on Starter+) runs your full prompt corpus across all included engines on a recurring schedule, with results saved, deltas tracked, and recommendations generated.